We're Here After the Build Too
We're not the kind of company that installs your system and disappears. Choose a support plan that fits how much you need us around.
Support Plans
All plans include email support. Upgrade for faster response and proactive monitoring.
Basic
Small businesses with minimal tech needs
- Email support
- Response within 48 hours
- Quarterly system health check
- Self-help documentation access
Standard
Growing businesses with active tech
- Email + phone support
- Response within 24 hours
- Monthly system health checks
- Priority scheduling
- All Basic features
Premium
Businesses relying heavily on tech
- Dedicated contact person
- Response within 4 hours
- Weekly system checks
- On-site visits as needed
- Quarterly strategy reviews
- All Standard features
Enterprise
Organizations with complex needs
- Custom SLA
- Priority response
- Regular strategy sessions
- Dedicated account manager
- Custom reporting
- All Premium features
Response Time Guarantees
We make clear commitments —and we keep them.
| Priority | Response Time | Resolution Target |
|---|---|---|
| Critical | 2 hours | 8 hours |
| High | 4 hours | 24 hours |
| Medium | 24 hours | 3 days |
| Low | 48 hours | 5 days |
How We Work With You
Choose the engagement model that fits your business best.
Project-Based
Fixed scope, fixed price, defined timeline. Great for websites, software builds, and specific installations.
Retainer
Monthly fee for ongoing support and small improvement projects. Ideal when you need us regularly.
Managed Services
We act as your full IT department. You focus entirely on your core business —we handle the technology.
Consulting
Advisory and guidance only, at hourly or daily rates. Best for teams that need expert input, not execution.
Not Sure Which Plan You Need?
Tell us about your business. We'll be honest about what you actually need —even if it's the cheapest option.
Talk to Us —No Obligation